Information you give us
This is information about you that you give us by filling in forms on our Website or by engaging with us by phone, e-mail or otherwise. It includes information you provide when you register with our Website, contact us, subscribe to receive further information and when you report a problem with our Website. The information you give us may include your first and last name, address, e-mail address, phone number, job title, the company you work for or any other details which you choose to include.
Other personal data collected about you, for what purpose and the grounds upon which it is processed
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Communication Data that includes any communication that you send to us whether that be through the contact form on our Website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, registering you as a new client, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and perform a contract between you and us.
- Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address, email address, phone number, contact details, purchase details and financial or transaction details. We process this data to supply the goods and/or services you have purchased, to keep records of such transactions and manage payments, fees and charges. Our lawful ground for this processing is the performance of a contract between you and us and recover payments due to us.
- User Data that includes data about how you use our Website and any online services together with any data that you post for publication on our Website or through other online services. We process this data to operate our Website and ensure relevant content is provided to you, to ensure the security of our Website, to maintain back-ups of our Website and/or databases and to enable publication and administration of our Website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our Website and our business.
- Technical Data that includes data about your use of our Website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our Website, page views and navigation paths, details about the number of times you use our Website, time zone settings and other technology on the devices you use to access our Website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our Website and other online services, to administer and protect our business and Website, to deliver relevant Website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our Website and our business and to grow our business and to inform our marketing strategy.
- Marketing and Communication Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions and free give-aways, to deliver relevant Website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy.
We may use Customer Data, User Data, Technical Data and Marketing and Communication Data to deliver relevant website content and advertisements to you, to measure or understand the effectiveness of the advertising we serve you and to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to develop our products/services and grow our business).
We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. Under the Privacy and Electronic Communications Regulations, we may send you marketing communications if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications.
Before we share your personal data with any third party for their own marketing purposes we will get your express consent. You can ask us to stop sending you marketing messages at any time by emailing us at firstname.lastname@example.org.
Disclosure of personal data
We will not share your information with third parties for marketing purposes. We may have to share your personal data with the parties set out below:
- Service providers who provide IT and system administration services;
- Professional advisers including lawyers, bankers, auditors and insurers;
- Government bodies that require us to report processing activities; and
- Third parties to whom we sell, transfer, or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
Transferring information outside of Europe
To deliver services to you, it is sometimes necessary for us to share your personal information outside the United Kingdom or the European Union (“EU”), for example:
- with our service providers located outside the EU;
- if you are based outside the EU;
- where there is an international dimension to the services we are providing to you.
Links to other websites
We review our retention periods for personal information on a regular basis. Your personal data will only be retained for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Data are transmitted normally over the internet, and this can never be guaranteed to be completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk.
Once we have received your information, we make our best effort to ensure its security on our systems. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
Third party cookies
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We care deeply about your data protection rights; we would be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
Last updated: 1 January 2022.